Cardworks servicing woodbury ny 117973/30/2023 ![]() ![]() Provides positive and negative feedback to front-line management personnel and associates based on quality, productivity and attendance.Updates department procedures whenever necessary.Assists in the completion of researching suspense items, and performing monetary General Ledger adjustments.Administers corrective action/counseling as necessary.Monitors and reviews department functions for the purposes of quality, compliance and accuracy.Answers associate and team leader questions with issues regarding policies and procedures Ensures adherence to company's policies and procedures as outlined in the Associate Handbook.Regularly communicates to clients regarding their Settlement processes.Responds to clients and client liaisons inquiries, as well as other departments.Keeps apprised of the team's status workloads and any potential or unusual developments.Ensures that associate and Team Leader duties are completed, and may occasionally assist as needed to meet deadlines.Cross trains staff on all settlement functions.Delivers the MasterCard/VISA Quarterly Activity report data to clients for their approval and delivery to MasterCard/VISA.Maintains knowledge of client products and procedures relative to client's individual portfolios.Performs mathematical calculations with extreme accuracy.Identifies discrepancies between two or more calculated values within a reconciliation.Reconciles client's General Ledger accounts.Ensures the settlement screens provided by First Data balance daily. ![]() Prepares a general ledger settlement journal entry report based on the information received from First Data.Will be called upon to work individual accounts, in the event of high volume and/or when the cases are unique, complex, etc. The Manager position is responsible for managing the day-to-day operations of the Settlement Services Unit, including but not limited to monitoring workload levels, delegating tasks, identifying and correcting any discrepancies, ensuring adequate staff coverage to meet deadlines, and for the growth and development of the settlement Associates and Team Leaders. CWS offers management expertise across the credit spectrum and supports both MasterCard and Visa accounts as well as a variety of private label debit, credit, stored value, and customer bankcards. CardWorks Servicing ("CWS") is one of the largest privately-held provider of outsourcing services for bankcard-related products to banks and non-bank lenders in North America. ![]()
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